23ZERO Warranty and Repairs

23 Zero will replace or repair any product at its discretion that is subject to faulty manufacturing or workmanship including materials.

EXCLUSIONS

The above warranty is limited to manufacturing and materials defects. Not including damage caused by misuse or abuse, wear and tear, condensation, extreme weather, accidents, incorrect set up, damage caused by mould, insects, animals or children. This also excludes broken poles and damage caused by a jammed, snagged zipper or excessive force applied to zipper causing failure. 

Hydrolysis: Hydrolysis is the chemical breakdown of polyurethane (PU) caused by its gradual absorption of moisture or water over time, a process more prevalent in humid or tropical environments due to higher moisture levels. This reaction is a natural characteristic of PU and is not considered a manufacturing fault of 23Zero products. To reduce the risk of hydrolysis, it is crucial to use the tent regularly, provide proper care, and conduct routine inspections. During long-term storage or stowing, ensure all additional bedding, such as sleeping bags, blankets, and pillows, are  removed to avoid compressing the canvas for extended periods. The tent canvas should be checked regularly and exposed to direct sunlight periodically to help maintain its integrity. These practices will significantly extend the lifespan and performance of your tent.

CONSUMER RIGHTS

Our goods come with guarantees that cannot be excluded under Australian law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.

* Due to our policy of continual product development, the specifications, colours and features may vary.

MAKING A CLAIM

To make a claim in relation to the above manufacturers warranty please ensure you retain your sales receipt of purchase. Please email us at service@23zero.com.au stating the nature of your claim and we will be in touch with you shortly. If you require additional assistance, please phone 03 9547 4691 to discuss and arrange your claim. Product subject to warranty will be sent to 23ZERO Australia, 32b Eileen St Clayton South, Victoria 3169. All freight costs associated with return of product for assessment is payable by consumer.