23ZERO shipping and delivery


YOU WILL BE NOTIFIED VIA EMAIL ONCE YOUR ORDER HAS BEEN DISPATCHED, AND THIS EMAIL WILL INCLUDE ALL TRACKING DETAILS RELATING TO YOUR ORDER. CHANGES TO YOUR ORDER’S DELIVERY STATUS WILL BE INDICATED VIA YOUR TRACKING NUMBER ON THE COURIER WEBSITE.

* Important – Please note delivery of Roof Top Tents and Swags to some regional areas may occur an additional freight surcharge. Roof Top Tents are pick up only at your closest freight depot.

We do not deliver to PO BOX addresses. Also some regional area’s maybe excluded or additional freight charges may apply. Please contact us on (03) 9547-4691 or sales@23zero.com.au if you have any questions in relation to this.

We reserve the option of refunding your order if you are located in a regional area that is outside our delivery zone.

Normal Metropolitan Road Service

QLD, NT, WA and TAS4-7 days
SA, NSW, ACT2-4 days
VIC1-3 days

Non-Metropolitan Road Service

QLD, NT, WA and TAS5-14 days
SA, NSW, ACT4-10 days
VIC2-5 days

* Please note these are estimated shipping times based on business days for in stock items.

Pick Ups

Any orders are available to be picked up 9:30am – 4:00pm Monday to Friday (AEST) at 32B Eileen Rd Clayton South Vic. Please note any pick ups need to be booked prior.

Lost or Damaged Goods

If your order is lost or damaged in transit, please email us at info@23zero.com.au or call us on (03) 9547 4691 9:30am – 4:00pm Monday to Friday (AEST) so that we may assist you.