23ZERO Shipping and Delivery
At 23ZERO, we aim to get your gear to you as efficiently and securely as possible. Please review the following shipping and delivery terms.
Order Dispatch & Tracking
- You will receive an email and/or text notification once your order has been dispatched.
- Tracking details will be provided so you can monitor your delivery via the courier’s website.
Roof Top Tent Deliveries
- Due to the bulky nature of Roof Top Tents, delivery is to a freight depot only near your nominated address.
- We reserve the right to select the depot based on service coverage. A list of common depots is available [here].
- A freight surcharge may apply to some areas. Please contact us for clarification.
PO Box Deliveries
- Only small items can be delivered to PO Boxes. Large items cannot be sent to PO Box addresses.
Regional & Remote Areas
- Some remote or regional areas may be excluded from delivery or incur additional charges.
- In certain cases, door-to-door service is not available, and you will be required to collect from the nearest depot.
- We reserve the right to cancel and refund your order if your location falls outside our delivery network.
Courier Partners
We partner with several national carriers including:
- StarTrack
- Australia Post
- Mainfreight
- Couriers Please
Courier selection is based on your location, parcel size, and service availability. Final selection is at 23ZERO’s discretion.
Depot Collection Notices
- Depot collection may be required for bulky items or in remote areas.
- 23ZERO is not liable for any inconvenience, cost, or travel associated with depot collection.
Door-to-Door Deliveries
- Please ensure pets are restrained. Couriers may refuse to enter if animals are aggressive or unrestrained.
- Steep driveways or stairs may also prevent delivery. In these cases, collection from a local depot may be required.
Changes After Dispatch
- Requests to change delivery addresses after dispatch may incur additional fees payable by the customer.
Refused Deliveries / Non-Collections
- Refusing delivery or failing to collect from a depot may result in a return fee, which will be charged to the customer.
Upon Delivery
- Inspect packaging before signing.
- If damaged, note this clearly on the delivery receipt.
- For significant damage, contact us immediately on (03) 9547 4691 before accepting the delivery.
Delivery Notifications
- Couriers generally do not call before delivery. Please ensure someone is available to receive the goods.
Estimated Delivery Times
Normal Metropolitan Road Service for in stock items
| QLD, NT, WA and TAS | 4-7 days |
| SA, NSW, ACT | 2-4 days |
| VIC | 1-3 days |
Non-Metropolitan Road Service for in stock items
| QLD, NT, WA and TAS | 5-14 days |
| SA, NSW, ACT | 4-10 days |
| VIC | 2-5 days |
Pick-Up Orders
- Pick-ups available from:
32B Eileen Rd, Clayton South VIC - Pick-up times: 9:30am – 3:00pm (Mon–Fri, AEST)
- Pick-up must be booked in advance.
Lost or Damaged Items
If your order is lost or damaged in transit, contact us immediately:
- Email: service@23zero.com.au
- Phone: (03) 9547 4691 (9:30am – 3:00pm, Mon–Fri AEST)